customer support software development

Customer Support Software Development

We are a highly acclaimed Customer Support Software Development Company in Thane, Maharashtra. The Customer Support Software Development has three different modules that are integrated in the CRM service contracts that will establish a contract between two parties. The Customer Support Software Development can be helpful to track both support and professional service agreements. Like AMC (annual maintenance contracts) and FAQ also referred to as knowledge base, you can use this as a knowledge base to inform your customers about your products, services or procedures. These features of the Customer Support Software can be useful for your employees to inform on internal business procedures of your service staff to discuss the procedures for helping customers, etc.

Trouble Tickets Module : Tickets are any kind of customer service requests as they occur after sales. The support functions help you to collect and sort customer requests, inquiries, and disturbances, problems etc. related to sold goods or services. The support functions keep CRM users and customers informed on the status reached in respect to the response to customer’s messages. Sales staff and management can get a quick overview of support activities related to customers or products or both.

Help-Desk : It helps you manage trouble tickets end-to-end, notifies status of the trouble tickets to the customers. Assign the trouble ticket to the specific support personnel or Group. Track complete history of the trouble tickets. Create frequently asked questions.

Customer Self Service Portal : (Add on Module) It can be integrated with help desk for customers to get a 360º view of their products; warranty status, Product manuals, invoices, quotations, and option raise new tickets or reopen old trouble tickets if needed. Get Complete Reports and Statistics of the trouble tickets for a better ticket management. It helps to raise an invoice for the trouble tickets resolved that are out of warranty.

By accessing our Customer Support Software Development services, you agree to the terms and conditions laid down in the TOS page of this website. Delivered and Configured On the Web via Internet, we provide Web Interactive Meetings, Demonstrations and Training.

Request for a demo and we will send you a link to join an online meeting where we will understand your needs and explain how we can customize the CRM tool to suit your business requirements. You will be viewing our screen where we will explain the details in a live interactive environment; you will be connected to audio using your computer's microphone and speakers (VoIP). A headset is recommended.

We have live chat software (with VoIP) in place for instant support during standard office hours on business days and a help-desk ticketing system to support you after normal business hours.

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