Portal Software Development
We are a widely acclaimed Portal Software Development Service Provider in Thane. The Portal Software Development is a popular category of our extensive IT Services. In the Portal Software Development, Customer names are registered in CRM (Account / Contacts based on the product purchased can be any one of the criteria).
Login information is sent by email automatically to the customers by the Portal Software Development to submit trouble tickets from Customer Self care portal Web site. After logging in, customers first view the knowledge base. If the solution for the problem is not available, they will submit trouble ticket through Ticket Submission Web form. The trouble ticket is fetched into the CRM server and displayed under Help-Desk module. An email is also auto sent to the handler of the account. Additional fields can be customized in the Portal Software as per your organization's requirements. Customer Support Person or Administrator of a particular group can pick up the trouble tickets submitted by customers. Once the ticket is assigned to a person, an automated E-mail will be sent to the customer about status of the ticket. Customer Support Person resolves the trouble ticket.
The solution is displayed under customer's Customer Portal Home page, after reviewing the solution. Solutions with details are auto sent by the system to the Customer. Customer can send further details if the problem is not solved, and the process continues until the trouble ticket is closed.
By accessing our Portal Software Development services, you agree to the terms and conditions laid down in the TOS page of this website.
Request for a demo and we will be sending you a link to join an Online Meeting where we will understand your needs and explain how we can customize the CRM tool to suit your business requirements. You will be viewing our screen where we will explain the details in a live interactive environment; you will be connected to audio using your computer's microphone and speakers (VoIP). A headset is recommended.
We provide web interactive meetings, demonstrations and training on our Portal Software. We have live chat software (with VOIP) in place for instant support during standard office hours on business days and a help-desk ticketing system to support you after normal business hours.Send Inquiry